Free Returns

Our free return promise

If your piece arrives damaged or has a print defect, tell us within 14 days of delivery and we'll replace it free of charge or refund you in full.

When we replace or refund

Damage or a print defect reported within 14 days of delivery. Because every work is made to order, we are unable to accept returns for change of mind.

• ·Open-edition prints: replaced free of charge or refunded in full.
• ·Limited-edition prints: replaced free of charge or refunded in full.
• ·Original artworks: refunded in full.
• ·Custom-made or commissioned pieces: replaced free of charge or refunded in full.

How to report damage or a print defect

Email us at hello@gallerytwentyone.com within 14 days of delivery with your order reference and photos of the packaging and the piece. We'll confirm your replacement or refund within 2 working days.

There is nothing for you to pay or arrange: returns and replacements are free of charge, and your replacement is redelivered within 4–5 days.

Replacements and refunds

If you choose a refund — or a replacement isn't possible, as with a one-off original — we refund the full amount you paid to your original payment method within 5 working days, and email you as soon as it is processed.

Returns and replacements are free of charge.

Damaged or faulty on arrival

Please contact us within 14 days of delivery with photos of the packaging and the piece. We'll arrange your free replacement, or refund you in full.